Technical Support

OEM-trained biomedical engineers are available when you need them. Equipment repairs, remote diagnostics, and emergency support.

(502) 244-4444 Emergency Support Line

Contact Support → Call Now

How We Help

Multiple Ways to Get Support

Phone Hotline

Speak directly with an OEM-trained biomedical engineer. Immediate troubleshooting and triage for critical equipment issues.

Remote Diagnostics

Real-time remote monitoring and diagnostics. Our engineers can often resolve issues without a site visit — saving you time and money.

On-Site Repair

When remote isn't enough, our field service engineers are dispatched to your facility. Factory-trained, fully equipped, and ready to work.

Equipment Coverage

Comprehensive Equipment Support

Anesthesia Machines

Patient Monitors

Ventilators

Defibrillators

Infusion Pumps

Surgical Tables

Surgical Lights

Sterilizers

Imaging Equipment

Ultrasound Systems

EKG Machines

Endoscopy Systems

Patient Warmers

Stretchers

Exam Tables

And More...

Common Questions

Technical Support FAQ

Our technical support hotline is available Monday–Friday, 8:00 AM – 5:00 PM ET for equipment issues.

We provide technical support for all equipment purchased through DRE. While our biomedical engineers may have the capability to service other brands, support is only available for products sold by DRE.

If a repair isn't feasible, we'll work with you to source a replacement. Need equipment in the meantime? Our rental division can provide short-term equipment to keep you operational.

Basic phone troubleshooting is complimentary for DRE customers. Extended support, remote diagnostics, and on-site visits are billed per service agreement or quoted per incident.

You can reach our technical support team by phone at (502) 244-4444 or via WhatsApp at +1 (502) 244-4444. Our team is available Monday–Friday, 8:00 AM – 5:00 PM ET.